Meet the team

ANDY ROBERTS

Managing Director

Andy founded Total ID in 2007 having worked for over 20 years in the ID industry in a variety of senior sales roles. Andy and Total ID worked from the very start to offer impartial advice on the most cost effective and secure ID card solutions for organisations.

Outside of work Andy has the ‘joy’ of supporting Liverpool FC and when not with friends and family can be found on a golf course!

DEBBIE THOMAS

Sales & Marketing Manager

Debbie joined Total ID in September 2016. With over 20 years ID industry experience, Debbie’s extensive product and system knowledge is a real asset to Total ID and its customers.

When not at work Debbie can be found enjoying walks with her dog Benji or in line with the Total ID health and fitness regime, relaxing at a local Pilates class or running through the North Wales countryside with the local running group.

OLIVIA HOOSON

Marketing Apprentice

Olivia (Liv) joined us in November 2022 as Marketing Apprentice. We’re delighted to be able to support Liv as she develops and learns all about the role, plus she’ll be helping us grow our social media presence.

No surprise, you’ve guessed it, Liv is a dog lover and outside of work she spends the majority of time with her 2 Cavaliers, Albert and Louie (no, they’re not cars!). If she is not with her dogs, she’s watching Mamma Mia religiously or is busy finding her next holiday, or should we say guilty of…

KATH ROBERTS

Customer Service Administrator

After celebrating our 10 year anniversary in 2018 and with continued growth, we needed an extra pair of hands to maintain our high level of customer service. Kath joined the Total ID team in January 2019 to take on this role, following a long career in this area.

As with many of the team, Kath is also a dog lover and has a Lhasa Apso called Taz. She also enjoys frequent trips to the cinema and theatre and is a keen baker with dreams of becoming the next champion of the The Great British Bake Off.

LIBBY KEIGHLEY

Customer Service Apprentice

To support the ever-growing Total ID team in its continued mission to deliver excellence to our customers, Libby joined us in November 2022 on an apprenticeship programme. It's something we, alongside Coleg Cambria, are proud to support her with as she develops in the role. Libby brings a second and much needed extra pair of hands, working alongside Kath to support our business and customer service needs.

Libby fits the bill perfectly and is another dog lover, enjoying walking her 2 staffies whilst keeping fit at the local gym. Although I’m sure she burns most of the calories during her weekend trips to Zara, followed by some sneaky brunch spots to re-fuel!

MANDY ROBERTS

Company Secretary

As the business began to grow rapidly, Mandy joined Total ID in 2008 in order to ensure that the business complies with all legislation and regulations, as well as keeping a close eye on the financial accounting.

When not looking after her family, Mandy enjoys going for long walks with her dog Marley and keeping fit at the local gym. Weekends away that include shopping are also high on the agenda!

HELEN PARRY

Sales Manager North West

Based in the Total ID office Helen joined the business in 2009 helping to build her customer base in the North West. Helen knows ID inside out and is always on hand on the phone to help her customers, she's an ID wizard!

A busy mum to twins she still has the energy to play for Shotton Steel Ladies RFC as scrum half and can sometimes be found in the office nursing her injuries from their latest battle.

GARETH LYNN

Sales Manager Scotland

An honorary Scotsman having lived across the border for many years Gareth has been meeting his adopted country's ID needs for over 20 years - and with Total ID since 2010.

A very keen climber, Gareth enjoys the great outdoors and may be found on one of Scotland’s many Munros - never letting such a thing as the weather get in the way or listening to classical music and playing the violin. Man of many talents!

YVONNE MCHUGH

Sales Manager South East

Yvonne joined the growing ID team in 2014 taking on the South East area and has not only grown the business but also built fantastic relationships with her customers.

Yvonne enjoys spending time with her 3 grandchildren, large circle of friends and cruising – in that order! Also a keen live music fan Yvonne can often be found at a gig or festival – to find out her favourite you’ll have to ask her on your next call.

STELLA MANLEY

Sales Manager North East

Stella has been entertaining her many ID customers in the North East from her Darlington base for over 20 years and joined the Total ID team in 2013.

Stella has run the London Marathon twice and runs at least one marathon a year. She is also a keen golfer. She also keeps her family on track, especially her son and their dogs Arthur and Nancy who keep her busy with after-school activities and long walks in the woods!

HELEN ROSEDALE

Sales Manager South West

Helen joined the team at Total ID in September 2016.

Helen has plenty of experience helping customers and is bringing this to meet the ID card and accessory requirements of our customers.

Helen enjoys travelling and whether on a break to her favourite city Dublin or her happy place in Fuerteventura, she ensures she is back in the office each week, refreshed and ready to meet your ID needs!

KERRY HEROD

Sales Manager Midlands

Kerry joined us having a background in the financial sector and kick-started her new journey into the world of ID in November 2022. She has bags of account management and customer service experience and is busy sharing this with her customers across the Midlands.

In her own time she likes to spread her wings a little further than the Midlands and is planning to tour Scotland and Europe in her T4 campervan. Unfortunately, the van has other ideas, preferring to spend most of its time in the garage! When you speak to her next ask her if she’s managed to get further than a mile from home yet!

NICHOLAS HUGHES

Bureau Manager

Nick joined the Total ID team in 2014 to lead the ID and card bureau for the growing number of customers wanting to outsource their card production.

Nick is a lean mean spinning machine and when not driving his ID bureau’s card printers at 100%, can be found at one of his many fitness classes keeping his physique in tip-top shape – or keeping the office smiling with his dry sense of humour!

HANNAH ROBERTS

Bureau Assistant

As the card bureau grew Hannah joined in 2014 and uses all her training gained from a university degree in film and photography to assist with new card designs and ensure that turnaround timescales are met at all times.

Outside of work Hannah is a huge dog lover and so does dog walking for a few clients to indulge her passion. Hannah also enjoys travelling the world to experience different cultures.